Standard Terms and Conditions of Sale
These terms apply to goods and services supplied by Norgroup Limited, including but not limited to design, fabrication, installation, delivery, repair, maintenance and commissioning.
1. Definitions
1.1 "Buyer" means the party purchasing Goods and Services from the Seller.
1.2 "Seller" means Norgroup Limited.
1.3 "Goods and Services" means the articles, products, materials, or services described in the Contract, including but not limited to design, fabrication, installation, delivery, repair, maintenance, and commissioning.
1.4 "Contract" means the agreement between the Seller and the Buyer including these terms and any agreed quotations, invoices, or order confirmations.
1.5 "Contract Price" means the total price payable by the Buyer for the Goods and Services.
2. Basis of Sale
2.1 All Contracts are subject to these Terms and Conditions unless otherwise agreed in writing.
2.2 The Seller’s quotations are invitations to treat and not binding offers.
2.3 A Contract is formed upon written acceptance of a quotation, digital acceptance, payment, or commencement of work.
2.4 No variation shall be binding unless agreed in writing.
3. Specifications and Intellectual Property
3.1 The Buyer shall be responsible for ensuring that the Goods and Services meet their requirements.
3.2 The Seller reserves the right to make minor alterations to specifications where necessary.
3.3 All intellectual property rights in materials created by the Seller remain the Seller’s property unless otherwise agreed.
3.4 The Buyer confirms they hold all required rights to any supplied logos, artwork, trademarks, or specifications.
3.5 The Buyer grants the Seller permission to use photographs and videos of completed works for marketing purposes.
4. Orders and Delivery
4.1 Delivery dates are estimates only unless otherwise agreed in writing.
4.2 The Seller shall not be liable for delays outside of reasonable control.
4.3 Delivery shall be deemed complete upon arrival at the agreed delivery location.
4.4 The Buyer must inspect Goods upon delivery and report issues within 3 working days.
4.5 The Buyer shall ensure suitable access and working conditions for deliveries, installations, servicing, and repairs.
5. Price and Payment
5.1 Prices exclude VAT unless otherwise stated.
5.2 Payment terms are as stated on quotations or invoices.
5.3 The Seller reserves the right to suspend works or deliveries where payment terms are breached.
5.4 Interest and compensation may be charged on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.
5.5 Any invoice disputes must be raised in writing within 5 working days.
6. Risk and Title
6.1 Risk passes to the Buyer upon delivery.
6.2 Ownership remains with the Seller until full payment has been received.
6.3 The Seller reserves the right to recover unpaid Goods where title has not passed.
7. Warranty and Liability
7.1 Goods shall be free from material defects for 60 days unless otherwise stated.
7.2 Minor cosmetic variations or handmade characteristics shall not constitute defects.
7.3 The Seller’s total liability shall not exceed the total amount paid under the Contract.
7.4 The Seller shall not be liable for indirect or consequential losses including loss of profit or business interruption.
7.5 Nothing excludes liability for death or personal injury caused by negligence.
8. Termination and Insolvency
8.1 The Seller may terminate the Contract immediately if the Buyer becomes insolvent or materially breaches the Contract.
8.2 All outstanding sums shall become immediately due upon termination.
9. Data Protection
9.1 Personal data shall be processed in accordance with UK GDPR and the Data Protection Act 2018.
9.2 Buyer data will only be used for the fulfilment of the Contract and related support services.
10. Force Majeure
10.1 The Seller shall not be liable for delays or failures caused by circumstances beyond reasonable control.
11. General
11.1 These Terms are governed by English law.
11.2 Any disputes shall be subject to the jurisdiction of the English courts.
11.3 If any provision is deemed unenforceable, the remaining provisions shall remain valid.
11.4 These Terms constitute the full agreement between the parties unless otherwise agreed in writing.
Last reviewed: June 2026
