Terms & Conditions for Signage, Printing & Shopfitting

1. Quotations and Orders

1.1 All quotations are valid for 30 days unless otherwise stated.

1.2 Orders shall only be deemed accepted once confirmed by Norgroup Limited.

1.3 Instructions, changes to specifications, chargeable extras and artwork approvals for online configurator orders must be confirmed in a durable written form, initially by email. Verbal discussions alone are not approval of a final online proof.

1.4 Any changes requested after approval may incur additional charges and revised lead times.

1.5 Online payment records the order and payment. A Shopify payment confirmation or automated acknowledgement is not artwork approval, authority to manufacture or confirmation that the specification has been accepted. Norgroup will check manufacturing suitability and confirm acceptance of the specification in writing.

1.6 If the agreed specification cannot be supplied, Norgroup will discuss alternatives before production. Material substitutions, specification changes and additional charges require agreement. If no suitable alternative is agreed, amounts paid for unfulfilled goods or services will be refunded as applicable, subject to any separately authorised work already completed and applicable statutory rights.

2. Artwork and Proofing

2.1 The Buyer is responsible for checking all artwork, proofs, spelling, dimensions, colours, and specifications prior to approval.

2.2 Approval of artwork constitutes acceptance of all content and specifications.

2.3 The Buyer is responsible for errors in approved content, subject to Norgroup's duty to manufacture in accordance with the agreed specification and any liability that cannot lawfully be excluded. Proof approval does not remove statutory rights.

2.4 Where artwork is supplied by the Buyer, files should be supplied in a print-ready format unless otherwise agreed.

2.5 Checking supplied artwork and discussing required corrections are covered by the agreed artwork check. Additional design work or substantial amendments require a separate quotation and the Buyer's acceptance before chargeable work starts.

2.6 Each priced configurator job includes an artwork viability check at £25 excluding VAT (£30 including VAT at 20%). This checks suitability of supplied files for the selected manufacturing process, identifies problems and includes discussion of required corrections. It excludes vectorisation, logo reconstruction, original design, substantial redrawing and completion of unfinished designs.

2.7 Minor technical file adjustments may be made where they do not materially alter appearance, dimensions, content, colour or the agreed specification. Changes affecting the design, mounting, suitability, price or scope require approval before manufacture. Unsuitable artwork may be returned with an explanation of the corrections required.

2.8 Production remains on hold until artwork and manufacturing details are suitable and approved. Email approval must identify the proof or version being approved. The Buyer must check wording, spelling, dimensions, colours and specifications carefully.

3. Colour Variation and Materials

3.1 Due to differences in screens, printers, materials, inks, laminates, and manufacturing processes, exact colour matching cannot be guaranteed.

3.2 Minor manufacturing variations within the agreed specification and tolerances may occur. This does not excuse a material departure from the agreed specification or restrict statutory rights concerning defective goods.

3.3 Printed colours may vary between batches and reprints.

3.4 Samples, mock-ups, or visual renders are intended as guidance only.

4. Production and Lead Times

4.1 Production lead times are estimates only and commence once final artwork approval and payment requirements have been satisfied.

4.2 Supplier, courier, material or other delays outside reasonable control may affect estimated timescales. Norgroup will advise the Buyer of material changes. Nothing in this clause excludes liability or remedies that cannot lawfully be excluded.

4.3 Urgent or expedited orders may incur additional charges.

4.4 The usual estimated period is 7 to 10 working days after payment, receipt of suitable artwork, final artwork approval and confirmation of manufacturing details. This is an estimate, not a guaranteed delivery date unless expressly agreed in writing. Design work, corrections, assembly, specialist products and onward transport may extend this period. Norgroup will provide progress updates.

5. Delivery and Collection

5.1 Delivery dates are estimates only and are not guaranteed unless agreed in writing.

5.2 Risk passes upon delivery or collection, subject to applicable statutory rules. For consumer orders arranged for delivery by Norgroup, risk normally remains with Norgroup until the consumer or their nominated recipient takes physical possession.

5.3 Please inspect Goods on receipt and report shortages or defects within 3 working days to assist investigation. This reporting period does not restrict statutory consumer rights or prevent reporting a defect that could not reasonably have been discovered immediately.

5.4 Failed deliveries caused by incorrect addresses, restricted access, or absence may incur re-delivery charges.

5.5 Collection from Norgroup in Leigh is free by arrangement once readiness is confirmed. Standard single-parcel delivery charges are £29.95, £39.95 and £79.95 excluding VAT (£35.94, £47.94 and £95.94 including VAT at 20%) for small, medium and large services respectively. Small parcels have a packed length up to 1 metre; medium parcels over 1 metre up to 1.5 metres; large parcels over 1.5 metres up to 2.5 metres. Packed width, depth, weight and carrier limits also apply.

5.6 Oversized goods, remote or extended-area destinations and multiple panels or parcels require a delivery quotation. Delivery arrangements, destination, charges and any restrictions must be disclosed and agreed before the Buyer commits to the relevant purchase. Installation is not included in delivery unless expressly stated.

6. Installation

6.1 Where installation services are provided, the Buyer shall ensure safe and suitable site access.

6.2 Additional charges may apply for delays, restricted access, parking issues, or unforeseen site conditions.

6.3 The Buyer is responsible for obtaining any required permissions, landlord approvals, or planning consent unless otherwise agreed.

6.4 Selecting a design or installation quotation does not include that service in the sign purchase. Eligible signs and included services may be purchased first. Design and installation are separately scoped, quoted and invoiced only after acceptance. Installation charges depend on sign complexity, location, access and mounting requirements.

6.5 Where design work is required, production starts only after the resulting artwork is suitable, approved and applicable payment requirements are satisfied.

6.6 Where offered, standard Norgroup tray folding and assembly costs 15% of the configured job's sign selling price excluding VAT, with a £50 minimum excluding VAT (£60 including VAT at 20%). The percentage excludes artwork checks, design, installation, delivery, VAT and the assembly charge itself. Complex assembly, additional fabrication, specialist electrical work or non-standard mounting requires a separate quotation. No extra charge applies for assembly already included in the purchased supplier product.

7. Payments

7.1 Payment terms are as stated on quotations or invoices.

7.2 Norgroup Limited reserves the right to request deposits or full payment prior to production.

7.3 Overdue invoices may incur statutory interest and compensation charges under the Late Payment of Commercial Debts (Interest) Act 1998.

7.4 Goods remain the property of Norgroup Limited until paid for in full.

8. Intellectual Property

8.1 The Buyer confirms they hold the necessary rights and permissions for all supplied artwork, logos, trademarks, and content.

8.2 The Buyer shall indemnify Norgroup Limited against claims arising from infringement relating to supplied content.

8.3 All design work, concepts, proofs, and artwork created by Norgroup Limited remain the intellectual property of Norgroup Limited unless otherwise agreed in writing.

9. Warranty and Liability

9.1 Printed and manufactured products should be used and maintained appropriately for their intended application.

9.2 Norgroup Limited shall not be liable for misuse, incorrect installation by third parties, environmental damage, vandalism, or fair wear and tear.

9.3 Subject to clause 9.5 and only where permitted by law, liability is limited to the value of the Goods or Services supplied.

9.4 Subject to clause 9.5 and only where permitted by law, Norgroup shall not be liable for indirect or consequential business losses including loss of earnings, business interruption or reputational damage.

9.5 Nothing in these terms excludes or restricts statutory consumer rights, liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

10. Cancellations and Returns

10.1 Goods made to the Buyer's specifications or clearly personalised may be exempt from the usual distance-selling change-of-mind cancellation right. This does not remove rights where goods are faulty, not as described or otherwise fail applicable legal requirements. Standard goods and separate services are considered under their applicable cancellation rules.

10.2 Cancellation charges for authorised work completed or materials committed must be reasonable, agreed where required and consistent with applicable law. No blanket non-refundable rule overrides statutory rights.

10.3 Please contact Norgroup to arrange returns. Prior written agreement requirements do not restrict a statutory right to return goods or obtain a remedy.

10.4 Where an artwork or other service is to start during an applicable cancellation period, Norgroup will obtain an express request in advance and explain the cancellation consequences. These may include a proportionate charge for authorised work performed and loss of the cancellation right for a fully performed service where the required consent and acknowledgement have been given. A goods-order checkbox is not automatic consent to every additional service or a waiver of statutory rights.

11. General

11.1 These Terms are governed by English law.

11.2 Any disputes shall be subject to the jurisdiction of the English courts.

11.3 If any provision is found unenforceable, the remaining provisions shall remain valid.

11.4 These Terms form the entire agreement between the parties unless otherwise agreed in writing.

Last reviewed: 26 October 2026. Version: NORG-SPS-20261026.